Privacy Policy

Wagsville Doggie Spa ("Wagsville," "Wagsville Grooming," "RFTU LLC," "we," "us," or "our") values your privacy and is committed to being transparent about how we handle your personal information. This Privacy Policy explains what we collect, how we use it, and how we protect it when you visit our website, wagsvillegrooming.com (the "Website"), or use our grooming services.

Wagsville Grooming is located at 8136 Fayetteville Rd, Raeford, NC 28376.

By using our Website or services, you agree to the practices described in this Privacy Policy.

SMS Terms & Conditions

By providing your mobile phone number, you consent to receive text messages from RFTU L.L.C dba Wagsville Doggie Spa. These messages may relate to appointment scheduling, service updates, or general support.

Message Frequency: Message frequency varies based on your interactions with us.

Message & Data Rates: Standard message and data rates from your carrier may apply.

Opting Out: You can stop receiving texts at any time by replying STOP to any message from us. You'll receive a confirmation, and we won't send further SMS messages to your number.

Need Help? Reply HELP to any text message, or reach out to us directly at help@wagsvillegrooming.com or 910-565-2183.

Your Privacy & SMS: Your phone number is handled in accordance with this Privacy Policy. We do not share mobile information with third parties or affiliates for marketing or promotional purposes. Your opt-in data and consent will never be shared with any third parties.

1. Information We Collect

We collect information in a few different ways to provide and improve our services:

Personal Information You Provide:

• Name (first and last)

• Email address

• Phone number

• Address, city, state, and ZIP code

Usage Information (Collected Automatically):

• IP address

• Browser type and version

• Pages visited and time spent on them

• Date and time of visits

• Unique device identifiers

Information from Social Media: If you log in or create an account through a service like Google, Facebook, or Instagram, we may receive basic profile information (such as your name and email) associated with that account.

Cookies & Similar Technologies: Cookies are small data files stored on your device. We use them to keep our site running smoothly, remember your preferences, and understand how visitors use our Website. You can adjust your browser settings to decline cookies, though this may limit some site features.

Third-Party Platforms: We use MoeGo to manage appointments, pet profiles, and customer accounts. When you book an appointment or interact with your pet's profile, you may be directed to MoeGo's platform. MoeGo has its own privacy policy, and we encourage you to review it.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our grooming services

• Manage your account and appointments

• Communicate with you about services, scheduling, and updates

• Fulfill our commitments to you

• Send occasional marketing materials (you can opt out anytime)

• Respond to your questions and requests

• Analyze usage trends so we can make the site and services better

• Support business operations and transfers, if applicable

3. How We Share Your Information

We don't sell your personal information. We may share it in the following situations:

• Service Providers — Third parties who help us operate (e.g., payment processors, scheduling platforms)

• Business Partners & Affiliates — Trusted partners who support our services

• Public Interactions — If you engage with us publicly (e.g., social media), that information may be visible to others

• Business Transfers — In connection with a merger, acquisition, or sale of assets

• Legal Requirements — When required by law or to respond to lawful requests from authorities

• With Your Consent — For any purpose you've specifically agreed to

4. How Long We Keep Your Information

We retain your personal information only for as long as it's needed to fulfill the purposes described in this policy, or as required by law. When it's no longer needed, we securely delete or anonymize it.

5. How We Protect Your Information

We take reasonable steps to safeguard your information using industry-standard security measures. That said, no system is 100% secure, and we can't guarantee absolute protection — but we do our best.

6. Children's Privacy

Our Website and services are not directed at children under 13, and we do not knowingly collect personal information from them. If you believe we've inadvertently collected information from a child, please contact us and we'll promptly remove it.

7. Links to Other Websites

Our site may contain links to other websites that we don't operate. We're not responsible for their privacy practices, so we encourage you to review their policies when you visit.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll post the revised version here and update the "Last Updated" date at the top. For significant changes, we may also notify you directly.

9. Contact Us

Questions or concerns about this policy? We're happy to help.

Mail: 8136 Fayetteville Rd, Raeford, NC 28376 Email: help@wagsvillegrooming.com Phone: 910-565-2183